Upcall is
a firm specializing in cold calling. They contract out to a huge number of
client companies, including big name corporations such as Airbnb, and Sotheby's, among many others. In today's
Upcall review, you'll learn how you can work at home for them making calls.
Upcall's
clients provide them with an idea for a campaign, a list of phone numbers, and
a goal they want to meet. Then experts from Upcall help to create a
custom-script that will increase the chance of getting the desired results.
After
that, the bulk of the actual work is handled by a massive team of phone agents
who conduct outbound calls. There are many different campaign types available
through Upcall's service, including everything from lead generation and
gathering opinions on products, to sales.
Most of
Upcall's phone agents are home based workers, and the company seems to hire
pretty much all the time. Based on the information provided on the hiring page,
this sounds like an interesting entry-level position for people who want to get
started in phone work.
With that
in mind, we decided to take a closer look at the company, and give you a basic
rundown of the job. Hopefully the information provided below will help you
decide whether or not to put in an application.
Upcall
Review – Working For Upcall
If hired
for this position, you'll be working at home from your computer, going through
a list of phone numbers, and making calls.
Each
campaign will have a customized script designed to get a particular result.
Sometimes the people you call will say things that force you to go off script
for a bit, and you'll have to improvise a little, but generally speaking, your
goal with jobs like this is to get back on script as soon as possible.
Some calls
will require you to sell products directly, but not always. For example, you
might have a script designed to get someone's address so the client company can
send them a product brochure, or a script where you start by asking someone
about their recent stay at a popular hotel chain, and then offer to send them
discount coupons for a future trip.
For
understandable reasons, many people don't react very well to unsolicited calls,
especially when they feel they're being marketed to. Don't be surprised if some
folks are angry or dismissive, and many prospects might hang up before you can
even get one sentence out.
We have a
list of work from home phone jobs where no selling is required if
that's more in line with what you're interested in. Be sure to check that out
if so.
As a
general rule, to do well in cold-calling phone work, you need to have a thick
skin. If you're shy or introverted, this probably isn't a job you're going to
enjoy very much.
Upcall Pay
Rate
The
starting pay is $12 per hour. Apparently there's some potential for increased
wages down the line, along with bonuses. Also, client companies are encouraged
to hand-out tips for callers who perform at a very high level.
Scheduling
With Upcall
You
can work whenever you want, and as much as you want, but
the amount of available work can vary pretty wildly, so it might be hard to get
full-time hours.
Requirements
To Apply
There are
no educational or experience requirements, which makes this ideal for
phone-work-beginners. All you need is a computer, a headset
with a microphone, and a quiet place to work.
Application
Process
It takes
about five minutes to fill out their online application form, and they
typically get back to applicants within a few days. Once you're hired, there
are some training modules to complete, which you can do at your own pace.
Feedback
I
used Glassdoor to
find opinions on Upcall from current and former employees.
The
overall score was 3.1, which isn't great, but not terrible either compared to
many other phone jobs, a niche that typically gets a lot of tough criticism.
There were eight reviews available, several of which were from remote
phone-agents, and their opinions were all over the place.
A few
loved the job, while all the others absolutely despised it. Most of the praise
centered around the ability to set your own schedule, while the criticisms were
focused on a few different things, including frequent software bugs,
inconsistent work availability, and difficulty communicating with management.
Reading
between the lines, Upcall appears to be a fairly new company with a few major
kinks to work through. This seems like a decent job for inexperienced people
who want to get a start in phone-based remote work, but don't be surprised if
things get a little messy from time to time, at least in the early-going.
How To Get
Started
If this
Upcall review has you interested, and you want to try your hand as a cold-call
phone agent, go here to read more about the position, and put
in your application.
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